• Sales | 603-526-9800 Ext. 1
  • Support | 603-526-9800 Ext. 2
  • Online Support
  • English English English en
  • Français Français French fr
  • Português Português Portuguese (Brazil) pt-br
  • Indonesia Indonesia Indonesian id
  • Español Español Spanish es
Canary Systems
  • Home
  • Solutions
  • Products
    • Hardware
    • Software
    • Services
  • Projects
    • Project Profiles
    • Papers
  • Support
    • Software Downloads
    • Support Plans
    • Release Reports
    • Third Party Downloads
  • About Us
    • Key Staff
    • News
    • Events
    • Company History
    • Careers
    • Partners
  • Contact Us
  • Click to open the search input field Click to open the search input field Search
  • Menu Menu

Support Plans

Overview

Canary Systems® support packages are carefully designed to meet different levels of client requirements, project scopes and deployment sizes. They help maintain the reliability of your monitoring system, and increase and sustain its value at a fraction of the original system deployment cost.

Base plan costs will be derived from total software and hardware purchases, while clients can choose services à la carte–or individually–and ensure they have all monitoring and related services needed for each site.

Clients may also select priority response support for more prompt response times for those times where support is needed urgently.

While the base plan includes some on-site days, clients may opt to include additional on-site and remote training days. Sites may add as many as they feel they need, allowing for an economical monthly payment.

Keep reading for all the details!

Download Brochure

Annual Base Support

Hardware
  • Zendesk access
  • LMS access to resources, videos, tutorials, guides
  • Email/phone/remote support
    For software related issues/bugs
  • Warranty extension for Canary Systems hardware products
  • Annual inventory report
  • On-Site days based on hardware purchased value
Software
  • Zendesk access
  • LMS access to resources, videos, tutorials, guides
  • Email/phone/remote support
    For software related issues/bugs
  • New releases including Service packs and annual updates
  • Installation of updates

Instrument Services

Coverage Options

  • Maintain specialized reporting and analytics for the instrumentation in the database
  • Provided monthly
  • Typical Instrument Services include:
    Hydrology plots
    Forecasting charts and reports
    Inclinometer plots
    Specialized charting
  • Structured as “Not-To-Exceed” (NTE) for the contract term
  • May be modified during the contract term by change order

Priority Response

SLA Annual Rider
  • Selection can be altered throughout the year as needed
  • Standard
    Business Hours Business Days
  • Priority 3
    Same Day Response for urgent issues
  • Priority 2
    Same Day Response for most issues
  • Priority 1
    Adds 24/7 support

Support Days

Days On Site
  • Selection can be altered throughout the year as needed
  • Can be purchased in addition to included days for international & domestic (US) locations
  • Can be used for Canary Con user training conference
Remote Training Days
  • Selection can be altered throughout the year as needed
  • Four (4) attendees included per remote training session

Interested in a Support Plan?

Canary Systems understands that each project site is unique – from the number of sensors and hardware installed to the extent of monitoring in place. Our team members can work with you to provide a quote for support based on each site’s individual requirements. Reach out today!

Contact Us

Support

  • Software Downloads
  • Support Plans
  • Release Reports
  • Third Party Downloads
  • Video Resources

News & Announcements

  • Canary Systems Featured in Engineering and Mining JournalMay 18, 2026 - 12:06 pm
  • Geotechnical Radar Monitoring CourseApril 23, 2026 - 10:25 am
  • See you at SME 2026!February 12, 2026 - 4:43 pm
  • Advisory Board Press ReleaseFebruary 2, 2026 - 1:04 pm
  • Slope Stability 2025 Workshop Recap & PresentationDecember 16, 2025 - 4:43 pm

Additional Resources

  • Careers
  • Partners
  • Privacy Policy
  • App Privacy Policy
Contact Us

Sign Up for Our Announcements

© Copyright - Canary Systems
  • Link to Facebook
  • Link to Instagram
  • Link to LinkedIn
  • Link to Vimeo
Scroll to top Scroll to top Scroll to top

This site uses cookies. By continuing to browse the site, you are agreeing to our use of cookies.

OKLearn more×

Cookie and Privacy Settings



How we use cookies

We may request cookies to be set on your device. We use cookies to let us know when you visit our websites, how you interact with us, to enrich your user experience, and to customize your relationship with our website.

Click on the different category headings to find out more. You can also change some of your preferences. Note that blocking some types of cookies may impact your experience on our websites and the services we are able to offer.

Essential Website Cookies

These cookies are strictly necessary to provide you with services available through our website and to use some of its features.

Because these cookies are strictly necessary to deliver the website, refusing them will have impact how our site functions. You always can block or delete cookies by changing your browser settings and force blocking all cookies on this website. But this will always prompt you to accept/refuse cookies when revisiting our site.

We fully respect if you want to refuse cookies but to avoid asking you again and again kindly allow us to store a cookie for that. You are free to opt out any time or opt in for other cookies to get a better experience. If you refuse cookies we will remove all set cookies in our domain.

We provide you with a list of stored cookies on your computer in our domain so you can check what we stored. Due to security reasons we are not able to show or modify cookies from other domains. You can check these in your browser security settings.

Other external services

We also use different external services like Google Webfonts, Google Maps, and external Video providers. Since these providers may collect personal data like your IP address we allow you to block them here. Please be aware that this might heavily reduce the functionality and appearance of our site. Changes will take effect once you reload the page.

Google Webfont Settings:

Google Map Settings:

Google reCaptcha Settings:

Vimeo and Youtube video embeds:

Privacy Policy

You can read about our cookies and privacy settings in detail on our Privacy Policy Page.

Privacy Policy
Accept settingsHide notification only