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Overview

Canary Systems,® CanaryCloud is a Software as a Service (SaaS) delivery of our MLSuite® software and related services. It takes the hassle out of deploying and using our platform, while providing a secure, supported, and reliable option for long-term management of your risk management data. Access for all stakeholders is easier and can be managed by the end user or Canary Systems support staff.

Cloud Environment

Our standard CanaryCloud deployment environments use either cloud-based co-located Windows Data Center VM’s or Azure, a virtualized computing infrastructure from Microsoft. Both platforms provide secure infrastructure available globally. They are platforms known for their reliability, redundancy, and high availability. Other models are supported including Amazon AWS.

Scalability

As client needs expand, either through number of users or data to be warehoused, the platform can be expanded with additional CPUs, memory or storage as needed with no disruption of services. Additional instrument licensing to scale the data under management may be added at any time.

Security & User Management

Our software platform and infrastructure support numerous security and compliance standards including ISO 27001, ISO 27018, SOC 1, SOC 2, and SOC3. Data access via API is protected by use of secure token, these may be configured as permanent (unless revoked) or temporary with time-based expiration. Direct platform access may also be provided using any of several Multi-Factor Authentication (MFA) options.

User access is controlled through native security roles: Administrator, Database Manager, Project Manager, Technician and Guest. Single sign-on is also supported for integrating to clients’ Azure Active Directory allowing platform access directly through AD credential management.

Secure Access

User access control including Active Directory support

Scalable Environment

Flexible cloud and colocation hosting options with more storage or processing power on demand

Maintenance Free

No hardware to maintain

Data Imports

Numerous data import options are supported including:

  • Direct to hardware collection and import
  • Secure file transfer using SFTP or SSH
  • Retrieval via REST API queries
  • Direct database connections via native MS SQL
  • Indirect database connections via native ODBC
  • Direct industrial database integration via native OPC
  • Web-based data entry
  • App-based (MLField®) data entry
  • Public or private data sources using Python or VB scripting

Included Support

CanaryCloud is designed as a maintenance-free platform for clients. Canary Systems will provide the following services at no additional cost:

  • Software updates installed automatically upon release
  • Maintenance including monthly resource monitoring
  • Secure, automated backups of all data and databases
  • User access control including Azure AD integration and user role management
  • Access to support staff via email, phone, or Zendesk
  • Maximum 24-hour response for all support requests
  • Access to Canary Systems training materials including online Learning Management System (LMS), Canary University
  • Generation of API tokens for secure data access
  • Training in the use of the platform

Additional services around data and database support tasks may also be included in the SaaS Agreement.

Cost-Effective

  • Lower up-front costs, no expensive hardware to provision or support which frees up IT resources.
  • Fixed monthly costs allow for easier budgeting, with discounts provided for multi-year engagements to help offset CPI or other escalations.
  • Additional licensing may be added at any time, with an update to the monthly costs, as the instrument inventory expands over time.
  • Typically there are deployment costs associated with building out platform content, e.g. data imports, organization and reporting.
SaaSSelf-Hosting
Upfront PurchaseX✓
Ownership of SoftwareX✓
Ownership of Data✓✓
Standard Service LevelFully Maintained PlatformSoftware Updates Only
Payment PlansMonthly, Quarterly, or AnnualMonthly, Quarterly, or Annual

Products for Software as a Service

Azure is a trademark of Microsoft Corporation. Amazon Web Services and the AWS logo are trademarks of Amazon.com, Inc. Colocation America is a trademark of Colocation America Corporation.