Overview
Canary Systems® support packages are carefully designed to meet different levels of client requirements, project scopes and deployment sizes. They help maintain the reliability of your monitoring system, and increase and sustain its value at a fraction of the original system deployment cost.
Base plan costs will be derived from total software and hardware purchases, while clients can choose services à la carte–or individually–and ensure they have all monitoring and related services needed for each site.
Clients may also select priority response support for more prompt response times for those times where support is needed urgently.
While the base plan includes some on-site days, clients may opt to include additional on-site and remote training days. Sites may add as many as they feel they need, allowing for an economical monthly payment.
Keep reading for all the details!
Annual Base Support
Hardware
- Zendesk access
- LMS access to resources, videos, tutorials, guides
- Email/phone/remote support
For software related issues/bugs - Warranty extension for Canary Systems hardware products
- Annual inventory report
- On-Site days based on hardware purchased value
Software
- Zendesk access
- LMS access to resources, videos, tutorials, guides
- Email/phone/remote support
For software related issues/bugs - New releases including Service packs and annual updates
- Installation of updates
À La Carte Services
Coverage Options
- Database Support/Maintenance Services
- Selected by client as NTE (Not-to-exceed) monthly hour budgets
- Discounts applied based on Monthly Hours Total
- Selection can be altered throughout the year as needed
Priority Response
SLA Annual Rider
- Selection can be altered throughout the year as needed
- Standard
Business Hours Business Days - Priority 3
Same Day Response for urgent issues - Priority 2
Same Day Response for most issues - Priority 1
Adds 24/7 support
Support Days
Days On Site
- Selection can be altered throughout the year as needed
- Can be purchased in addition to included days for international & domestic (US) locations
- Can be used for Canary Con user training conference
Remote Training Days
- Selection can be altered throughout the year as needed
- Four (4) attendees included per remote training session
Interested in a Support Plan?
Canary Systems understands that each project site is unique – from the number of sensors and hardware installed to the extent of monitoring in place. Our team members can work with you to provide a quote for support based on each site’s individual requirements. Reach out today!
News & Announcements
Introducing the Canary Systems Support Group DirectorNovember 14, 2024 - 12:29 pm
MLSuite 2024 SP2 UpdatesOctober 2, 2024 - 3:56 pm
Upcoming September ConferencesSeptember 20, 2024 - 2:17 pm
Canary Systems Featured in The 2024 Tailings ReportAugust 8, 2024 - 10:09 am
MLSuite 2024 SP1 UpdatesAugust 1, 2024 - 10:23 am